Terms of Service
Eagle Studio LLC - DCP Conversion Service
Last Updated: April 14, 2026
This Terms of Service Agreement ("Agreement") is a binding legal contract between Eagle Studio LLC ("Company," "we," "us," or "our") and the person or entity agreeing to these terms ("User," "you," or "your"). By submitting an order or using the DCP Conversion Service (the "Service"), you agree to be bound by this Agreement.
1. Service Description
1.1 What We Provide Eagle Studio offers a Digital Cinema Package (DCP) conversion service that converts your video files into industry-standard DCP format for theatrical and festival screenings.
1.2 Supported Formats The Service accepts files in specific format only. Files submitted in unsupported formats will not be processed and are subject to the refund policy in Section 4.
1.3 Duration Limits Films exceeding 240 minutes are not supported. Please contact dcp-support@eaglestudio.art for a custom quote.
2. User Content and Responsibility
2.1 Ownership You retain all rights, title, and interest in and to any media files you submit through the Service ("User Content").
2.2 Responsibility You are solely responsible for ensuring:
You own or have full rights to the content you upload.
Your file is in a supported format as mentioned on the upload page.
Your content does not infringe third-party intellectual property rights or contain unlawful material.
Eagle Studio reserves the right to refuse conversion of any content that violates the above or our general policies.
2.3 Data Backup You are responsible for retaining your own copies of all submitted files. Eagle Studio is not liable for loss of source files.
3. Fees and Payment
3.1 Pricing Conversion fees are based on the duration of your film, starting at $75. Films up to one minute are priced at $75, with an additional $10 per minute for each extra minute thereafter.
3.2 Payment Processing All payments are processed securely through Stripe. By submitting payment, you authorize Eagle Studio to charge the applicable fee to your selected payment method.
3.3 Upgrades If the duration of your uploaded film exceeds the minutes purchased, conversion will be paused until the additional minutes are paid for. Any upgrade charges will be calculated based on the difference between the purchased duration and the actual runtime of your film.
3.4 No Auto-Renewal The DCP Conversion Service is transactional. Each order is a one-time purchase with no automated recurring charges.
4. Refund Policy
4.1 Eligible Refunds Refunds are available under the following conditions:
Your film exceeds 240 minutes, please contact dcp-support@eaglestudio.art for a custom quote or refund.
A technical error on Eagle Studio's part that prevents delivery of your DCP.
4.2 Non-Refundable Refunds are not available once a DCP has been successfully processed. Upgrade payments are non-refundable once conversion has commenced.
4.3 How to Request To request a refund, contact dcp-support@eaglestudio.art with your order details. Refunds are subject to verification.
5. Delivery and Downloads
5.1 Secure Download Link Completed DCPs are made available for download via a secure link. Each order includes a maximum of 2 downloads.
5.2 User Responsibility You are responsible for saving your DCP securely upon download. Once your download allowance is used or the link expires, re-download is not guaranteed. If a download fails due to a technical issue on your end, arrangements can be made to make the download available again — please reach out to dcp-support@eaglestudio.art
5.3 Output File Retention Output files are retained for 90 days from the date of completion, after which they are permanently and irreversibly deleted. Eagle Studio is not liable for any loss of data after this retention period. We strongly recommend you retain your own copy immediately upon download.
5.4 Processing Time Conversion is processed in the order received. While we aim to deliver within 24–48 hours of upload, processing times may vary based on demand and file size. Eagle Studio does not guarantee specific turnaround times under the standard plan.
5.5 Expedited Processing Expedited processing is available for an additional fee, with guaranteed delivery within the timeframes below. This guarantee applies only after your files have been successfully uploaded.
Films less than or equal to 40 minutes in duration: within 8 hours for $50
Films more than 40 minutes: within 24 hours for $100
To request expedited processing, select the option at checkout or contact dcp-support@eaglestudio.art before submitting your order.
6. Intellectual Property
6.1 Company Rights Eagle Studio owns all rights to the software, tools, and processes used to perform DCP conversion. No ownership of these systems is transferred to the User under this Agreement.
6.2 User Content Eagle Studio claims no ownership over your submitted media or the DCP output files generated from it.
6.3 Feedback If you provide suggestions or feedback about the Service, you grant Eagle Studio a royalty-free, perpetual license to use such feedback to improve its services.
7. Disclaimer and Limitation of Liability
7.1 "As-Is" Service The Service is provided "AS IS." Eagle Studio does not warrant that conversions will be error-free or compatible with all theatrical systems.
7.2 Limitation of Liability Eagle Studio's liability in connection with the DCP Conversion Service is limited to the amount paid for the specific order in question. To the maximum extent permitted by law, Eagle Studio is not liable for loss of revenue or commercial opportunity, festival submission deadlines missed due to delays or errors in conversion, or any indirect, incidental, or consequential damages arising from use of the Service.
8. Termination
8.1 By User You may cancel an order prior to conversion commencing by contacting dcp-support@eaglestudio.art. Cancellations after conversion has commenced are subject to the refund policy in Section 4.
8.2 By Company We may refuse or cancel an order at any time if you breach these terms or submit content that violates Section 2.2. In such cases, a refund will be issued at Eagle Studio's discretion.
9. Privacy Your use of the Service is also governed by our Privacy Policy. Eagle Studio processes your submitted files solely for the purpose of DCP conversion and does not retain or exploit your media beyond the 90-day retention period described in Section 5.3.
10. Governing Law This Agreement shall be governed by the laws of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of California, United States.
11. Changes to Terms Eagle Studio reserves the right to modify these terms at any time. Material changes will be communicated via email or posted on our website. Your continued use of the Service after such changes constitutes acceptance.
Eagle Studio LLC DCP Conversion Service— dcp-support@eaglestudio.art